Juzfit Online Return Policy
To ensure a full refund / Item Exchange / item return, please make sure to read carefully our terms and conditions below and please contact our customer service before your returning
In case the item received was manufactured defect / damage, we will replace another piece of the same design or issue a cash coupon with the same value of the defected item, with the following condition:
1. Inform us (email : firstname.lastname@example.org or SMS 018-2031168) within 3 days after item received with photo of the defected item
2. Item/s that want to return for refund / exchange, must be returned within 7 days.
3. All items must be returned in original condition with tags attached (if any), unwashed and unworn, clean and undamaged, etc. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable. WE STRICTLY NOT ACCEPT RETURN IF THE ITEM RETURN WITHOUT ORIGINAL PLASTIC BAG AND SIZE TAG
4. Juzfit Online (Mophix Creative) has rights to reject the refund / exchange if the above condition (point 1, 2 & 3) is not fulfilled. Item/s that was rejected for refund / exchange, will not return back to the customer unless the customer bear for the return postage.
Please allow 15-20 business days for your return to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item.
Your refund will be credited to your banking account (Maybank & Cimb Bank ONLY) or as a equavalent credit for your next purchase in Juzfit Online Website.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately together with the photos of the damage item. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
In the event of exchange item. customer required to to return the exchange item in original condition with tags attached, unwashed and unworn, clean and undamaged, etc. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable. The item has to return to the address mentioned below within 2 weeks time from the date of receive. We STRICTLY DO NOT ACCEPT any exchange after 2 weeks from the date of receive. All Postage and Shipping fee include return and re-send the exchange item will be bear by the customer.
NON CLAIMED ITEM (PARCEL RETURN)
For those item/s returned to us by courier company due to non-claimed by customer, postage will be charged to re-send the item to the customer. We will send the tracking number to customer when we ship the item. It normally will take not more than 3 days to reach to the recipient. Please check with courier company (Poslaju) if item was not receive after 3 days we send the tracking no to you, to avoid unclaimed parcel issue.
Poslaju Hotline : 1300-300-300 (Please specified your tracking no)
Juzfit Online will keep the un-claimed parcel for 30 calendar days from the date of the parcel returned. Customer failing to claim back teh return parcel within 30 calendar days will be unclaimable and the item will be given or donate or destroyed.
**p/s : All our packaging are strictly discreet and packed in our Juzfit Paper Box and sealed in Poslaju Plastic Flyer. Juzfit Online are not responsible for damage during delivery. If you found the packaging damage when receive, please file a complain to poslaju or the relavent courier company.
Should you have any question, feedback or complain, please do not hesitate to contact us by email email@example.com